Business Analyst
Department: Research and Development
Reports to: Director of Software Engineering
Status: Non-exempt
Expectation for all Employees: Support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, commitment to our community, and accountability and ownership.
Job Summary: The business analyst is the liaison between the operations, technology and support teams. The business analyst understands the customer’s business requirements and business process management, and translates them to particular software requirements.
Essential Functions
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: User and Functional requirements (Use Cases, Forms, Reports and User Interface designs)
- Work independently with users to define concepts under direction of project managers
- Drive and challenge business units on their assumptions of how they will successfully execute their plans
- Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
- Develop requirements specifications according to standard templates, using natural language
- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
Qualifications
Basic requirements:
- Minimum of Bachelor’s degree in Business Information Systems, Engineering or Computer Science
- 2+ years of experience in a business systems analyst role
- Strong project management, written and verbal communication and organizational skills
Desired qualifications:
- Knowledge of clinical trial management
- Knowledge of software guidance within GxP/FDA regulated industry
- Self-motivated individual with strong interpersonal skills
- Ability to manage multiple priorities and handle multiple projects simultaneously
- Ability to quickly and effectively troubleshoot problems
To apply, please submit your cover letter and resume to: careers@wcclinical.com
Fax: +1-513-352-9436
